At Craftonday we strive to make every piece of personalized gift as precious and beautiful as the moment it commemorates.
If your item arrives damaged, incorrectly designed, or is simply not what you expected, please let us know immediately and we’ll do our utmost to get your satisfaction.
RETURN POLICY
New, unworn items can be returned to Craftonday within 60 days of delivery.
Please note that because all our personalized items are one-of-a-kind, those returns will incur a 50% restocking fee.
The shipping fee is non-refundable. Although you may have enjoyed free or discounted shipping, we still incur the original cost of shipping for every order. Therefore, we do not refund the original shipping cost.
When returning goods, the remote fee is non-refundable and will be deducted from the refund. We do not refund the remote fees you paid for the order.
CANCELLATION&MODIFICATION POLICY
To cancel your order, please get in touch with us here and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Within 2 hours after submitting the order: Free cancellation or modification;
More than 2 hours after submitting the order: The order is put into production, and there will be a 70% restocking fee.
After receiving your request, we will process it for you as soon as possible and do our best to satisfy you. If you have any questions, please feel free to contact us.
